At 811c, your privacy is our priority. This document transparently explains how we collect, use, store, and protect your personal information — all in accordance with the highest security standards.
Data Protection Commitment
Here is how we ensure your personal data remains safe and is used appropriately
All data you submit to 811c – from registration details to deposit and withdrawal transaction records – is encrypted with 256-bit SSL technology, on par with international banking standards.
Players 811c has the full right to access, correct, or request deletion of their personal data at any time. Contact our team and we will respond within 30 days.
811c has never sold and will never sell players' personal information to third parties for marketing or any other commercial purpose. Your data is used solely for the purposes stated in this policy.
Your payment details — whether via Touch 'n Go eWallet, DuitNow, GrabPay, or FPX — are processed securely and are never stored in readable format. We use tokenisation for all card and account data.
Operations 811c complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant legal requirements. We take our data protection responsibilities seriously, both as a legal obligation and an ethical one.
In the event of any security incident involving your data, 811c is committed to notifying affected users within 72 hours and taking immediate remedial action.
Related Documents
This Privacy Policy outlines the commitment 811c towards protecting your personal information. By registering or using the platform 811c, you confirm that you have read and understood this policy. We encourage you to review this page periodically as it may be updated from time to time.
811c (referred to as "we", "the platform", or "811c") is the operator of an online entertainment platform responsible for processing users' personal data (referred to as "you" or "player"). This Privacy Policy applies to all users accessing the 811c.ws website and all services available therein.
We understand that privacy is something Malaysian players value deeply. In today's digital world, trust is the most valuable asset — and we do not take this responsibility lightly. Every decision involving your data is made with care, with your best interests as a user of this platform in mind.
This policy applies to all information collected through the 811c, including information provided during account registration, during gameplay, when making financial transactions, and when interacting with our customer support team.
811c only collects data that is genuinely necessary to provide services to you. We do not collect excessive or irrelevant data beyond the intended scope of the platform.
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Age and identity verification (KYC) |
| Relationship | Email address, phone number | Account communications, security notices |
| Finance | Deposit/withdrawal information, transaction records | Payment processing, fraud prevention |
| Technical | IP address, device type, web browser, location | Account security, fraud detection |
| Usage | Betting records, game history, session duration | Responsible gaming, personalised experience |
| Communications | Live Chat records, support emails | Quality control, dispute resolution |
We also collect data automatically through cookies and similar tracking technologies when you browse the platform 811c. This data includes information about how you interact with our website and helps us improve your user experience.
Sensitive financial data such as bank account numbers and eWallet details (Touch 'n Go, GrabPay, Boost, ShopeePay) are processed through secure payment gateways and are not stored directly in the 811c. We use tokenisation methods to safeguard your financial information.
Every use of your personal data by 811c is for legitimate purposes and has a clear legal basis. Here is how we use the information you provide:
Creating and managing your account, verifying your identity to comply with KYC (Know Your Customer) requirements, and keeping your account secure from unauthorised access.
Processing deposits via DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay and others, as well as withdrawals to your Malaysian bank account.
Detecting and preventing fraudulent activity, money laundering, and multi-account abuse to protect all players 811c.
Monitoring gameplay patterns to identify players who may be experiencing gambling-related issues and offering appropriate support in line with 811c's Responsible Gaming programme.
Sending important account notices, and resolving enquiries and complaints via Live Chat and email in Bahasa Malaysia.
Recommending relevant games and promotions based on your preferences, taking into account your favourite game types — whether slots, football, badminton, or poker.
The security of your personal data is our top priority 811c. We continually invest in the latest security infrastructure to ensure your information is always protected.
The security measures we have in place include:
Your personal data will be retained for as long as necessary to fulfil the purposes outlined in this policy, or for the period required by applicable law. Generally, active account records are kept for the duration the account remains active plus 5 years following account closure for legal compliance and audit purposes.
While we take all reasonable precautions, no security system in the world can guarantee absolute 100% protection. You are also responsible for keeping your account password secure 811c you and will never share it with anyone.
811c does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share data with certain parties:
All third parties we work with are required to uphold data protection standards equivalent to our own. We do not permit them to use your data for any purpose beyond what has been agreed upon.
811c uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform 811c.
As a player 811c, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you at any time.
Request correction of any personal data that is inaccurate or incomplete.
Request deletion of your data under certain circumstances (subject to legal requirements).
Request restriction of the processing of your data under certain circumstances provided for by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another party.
To exercise any of the above rights, please contact our data protection team 811c via email at privacy@811c.ws or through the platform's Live Chat. We will respond to your request within 30 days of receipt.
811c strictly does not collect or process personal data of individuals under the age of 18. This platform is not intended for or directed at children.
If we become aware that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe that your child has provided personal information to 811c, please contact us immediately at support@811c.ws so we can take appropriate action without delay.
811c reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.
When significant changes are made to this policy, we will:
Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 811c handles your personal data, please reach out to us through the following channels:
Data Protection Team 811c will respond to all privacy-related enquiries within 30 days of receipt. For urgent matters, please use the Live Chat channel for a faster response.
Frequently Asked Questions
Now you know how 811c protecting your privacy. Create a free account today and enjoy a safe, fair, and enjoyable betting experience alongside over 300,000 Malaysian players who trust us.